The purpose of this documentation is to take you through the installation and configuration of the Genie for MS Dynamics app for users of the Unified Interface.
Requirements: Genie for Dynamics requires Microsoft D365 Customer Engagement (CRM) version 8.2 or higher and is not backward compatible with previous versions of Microsoft D365 Customer Engagement.
Table of Contents
- Pre-Installation - Find Org Service Endpoint URL
- Install the App
- Run the App Setup Wizard
- Genie Prospector Setup - Get Started
- Data Axle Enhance Setup - Get Started
Pre-Installation - Find Org Service Endpoint URL
Before starting the setup process; identify the organization service endpoint along with service account username and password. This will be required during the setup process.
Find your Organization Service Endpoint Address (URL)
Your Organization Service Endpoint can be found under Advanced Settings.
Click Settings > Customizations.
Click “Developer Resources”
*Copy the “Organization Service” endpoint address URL. Paste this URL into a Word doc or notepad. This URL will be needed later in the setup process.
Install the app directly from Dynamics AppSource
Visit the Genie for Dynamics listing on the AppSource.
Click “Get It Now”
A window will open, click “Continue”
Wait for the screen to finish loading.
(Note: Make sure you have sufficient privileges to be able to install applications into your Dynamics org. - If you do not have the right access, you will see an error message)
Choose the org to add the application, check the two boxes (Microsoft terms & Privacy), then click “Agree”.
The installation can take up to 30 minutes.
Once the application is installed and ready, click on the down arrow next to Dynamics 365, scroll to the bottom and click on Genie.
Run the App Setup Wizard
Now that the app is installed, we will set up the Prospector and/or Enhance module (s).
From the left menu, click Admin Setup.
Choose which module to Setup
You can setup one or both modules included in this package. The Prospector and Enhance modules can be used independently or together.
- Genie Prospector
- Data Axle Enhance
Genie Prospector Setup - Get Started
Choose “Get Started” next to Genie Prospector Setup.
The first part of Prospector Setup is System Connections where you will need to provide Email and Password to establish connection with Genie.
1) Existing Users - If you have an active Genie account, enter your email and password credentials here.
2) New Users - If you do not have an active Genie account, click “Create New Account”. Complete the form and click “Submit”. Your Genie trial account is not being activated. Please be patient as this could possibly take a few minutes to complete.
*This will set up a free 3 day trial on your account. If you need to extend your trial, contact your Genie representative.
Once your login credentials are entered, click “Next”.
Prospector Setup - Service URL Registration
Next we’ll need to provide the service account details to establish connection with Genie.
You will need the Service URL from the Pre-Installation step.
Note: Your “Service Username” and “Service Password” are the credentials you use to log into your Dynamics 365 account. (Do not use your Genie credentials here) Enter your Username and Password.
Enter your Service URL, Service Username and Service Password, click “Submit”.
You should see the confirmation message, “Service URL registered successfully with Genie”.
Prospector Setup - Lead Field Mapping
Next is the field mapping page. Here you can add, change or remove the fields that you want to include when exporting leads from Genie. Click on the “Business” database.
From here you’ll see the default field mappings that come standard with the app. You can change the field mappings at any time. Click “Save” to save the field mappings.
Once you’ve gone through all of the databases, click “Next” to continue.
You should see the, “Setup Complete” message. Click “Finish”.
Data Axle Enhance Setup - Get Started
Click “Get Started”.
The setup for Data Axle Enhance requires an API key. You can use your existing key or sign up for a free one. Click “Create New Account”.
*Note: If you already have a valid API key from Data Axle, paste your key and click “Next”.
Create New Account - Filling out this form will give you a trial API key. Click “Next”.
Click “ Next”.
Data Axle Enhance Setup - Field Mapping
The next few screens will take you through the field mappings for Contacts, Accounts and Leads.
First you’ll see the Contact field mappings with the default fields mapped. You can add, change or delete fields, or click “ Next” to go to the next step.
Review the Account field mapping and click “Next”.
Review the Lead field mapping and click “Next”.
Your Data Axle Enhance setup is complete. Click “Finish” to continue.
Note: You can change your field mappings at any time.
The green check shows your setup is complete. You can click “Edit” to make changes to either module.